Warranty and Return
Missing item(s), wrong item(s) or incorrect package sent
Please carefully check the contents and the weight of the parcel before signing it. For any issues, please contact us through email service@rcmoment.com with the information below:
1. Email us with your order number and the product code (SKU number).
2. Please send us the clear pictures of the outer packaging, the shipping label, weight of the package and the item you receive.
Item was damaged during shipping
Customers should contact our Customer service service via email service@rcmoment.com within 7 days upon receipt of goods
1.Immediately file a case upon the broken package to the courier company and get a confirmation in a form of a paper proof with stamp on it.
2.Send us the pictures of the received items/package with detailed information describing the issue, along with the aforementioned paper proof and case number with which we can quickly confirm the case.
3. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement. The outer packing is in a good shape while the item is not working.
4. Send us the pictures of the received items/package with detailed information describing the issue.
5. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.
Disliked item
If you are not satisfied with your purchase and the product is still in brand new conditions, you can simply return and refund. Please note customers are responsible for returning shipping fee. We will either provide a replacement or a refund (shipping fee excluded), depending upon your requirement after receiving the exchanged item of your order.
One Year Repair Warranty
Rcmoment offers 1 year warranty starting from the date you receive the goods (RC quadcopter is not in the scope of this warranty). Any free repair needs to be confirmed with the manufacturer via Customer Service. Please note the free repair rule does not apply to motherboard, battery & screen. Items should be returned at customer's cost, while rcmoment will pay for the shipping fee of sending the repaired item to customer.
All the artificial factors cause the damage of the item is beyond the warranty, however customers can return it at their own cost and pay a fee for the repair.
Warranty Exceptions and Notes
1. Consumers did not require the delivery staff to return item(s) on receipt of defective item(s).
2. Any return request that beyond 7 days (including working days and weekends) starts from the date consumers receive item(s).
3. Natural product degradation through wear and tear, along with breakage/damage during use,is solely the customer's responsibility and is not covered by our warranties.
4. Consumers are unable to provide verified ordering provement from Rcmoment.com, or artificially change order details.
5. Consumers artificially tear or alter item logos, series No. or waterproof signal etc.
6. Item broken due to force majeure (natural disasters etc.).
8. Item(s) have not been sent out within 7 days (including working days and weekends) after we have confirmed return request with consumer.
9. Item(s) were activated beyond 30 days (including working days and weekends) after receiving.
Special Notes:
1. 1. The shipping fee for returning the product is to be paid by the customer, and will not be refunded unless the iterm is damaged upon arrival and the customer has feedback within 7 days of receipt.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to our warehouse. In these cases, we will deduct the customs fees from your authorized refund amount.
3. Rcmoment will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer's responsibility and are at their own expense.
How to request warranty (return, repair and refund)
Step 1: Please firstly contact our customer service via email service@rcmoment.com.
Step 2: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Send a clear photo or video (via wetransfer) showing the defect(s); these should be taken under good lighting.
Step 3: We will arrange reshipment after receiving your returned items. Or we will send back your money to your bank within 14 working days upon we have confirmed your refund request. Please contact your bank for your order refund follow-ups. Please contact us for any further issues about returns through email service@rcmoment.com.
Returns and Compensation Process
For any after-sales issues, please contact Customer service directly and they will offer you a solution according to your case.
Please check each processing time upon receiving your returned item.
1. For exchanges, the processing time for the replacement will be between 2-7 business days, upon receiving your item back, and depending on stock availability.
2. For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this the refund time will depend on the payment method. Please see below for details:
-PayPal refunds may take up to 48 hours to process and appear in your account.
-Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
3. For repairs, it will take between 15-30 business days depending on the item and the manufacturers stock of the spare parts.
